Verzendbeleid

Shipping Policy

At Sunse Atardi, we carefully prepare each order to ensure it arrives safely and beautifully packaged.

Shipping Locations

All orders are shipped from the Netherlands (European Union) using secure and tracked shipping services.

We offer free shipping on orders over €49,95 the Netherlands. The free shipping option will automatically appear at checkout when your order qualifies. Please note that free shipping does not include customs duties or import taxes, which may apply depending on your country.Shipping costs apply to orders delivered outside the Netherlands and will be calculated at checkout based on your destination.

Order Processing

Please allow 1–3 business days for your order to be processed before shipment.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

During promotional periods or product launches, processing times may be slightly longer due to increased order volume.

Orders are processed Monday to Friday, excluding public holidays. Orders placed during weekends or holidays will be processed on the next business day.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. Sunse Atardi cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details.

Once an order has been placed and processed, we are unable to make changes or cancel it.

We do not ship to P.O. boxes. A valid residential address is required for delivery.

Shipping & Delivery Responsibility

Once your order leaves our warehouse, it is handled by the selected shipping carrier. At that point, the carrier becomes responsible for the delivery.

Sunse Atardi is not liable for packages that are lost, stolen, or delayed in transit. If you experience a delivery issue, we recommend contacting the shipping carrier directly to file a claim.

If your package arrives damaged or incomplete, please contact us within 5 business days of delivery at hello@thesunseatardi.com.

To assist you as quickly as possible, please include:

  • A photo of the outer shipping box

  • A photo of the products received

  • A photo of the internal packaging

We will review the situation and work with you toward an appropriate solution.